Transforming customer service

A report looking at how to transform customer service in neighbourhood offices is due before Cabinet on December 14.

The proposals that have been drawn up are part of the Customer First Business Transformation programme.

Cllr Paul Tilsley, Deputy Leader of Birmingham City Council, discusses the need for change and the issues that are currently faced when attempting to deliver effective customer services using the outdated resources and technology currently available to staff.

The report due to be discussed by councillors can be found at: http://www.birmingham.gov.uk/democracy/Pages/AgendaDetail.aspx?AgendaID%3d51319

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