An "Appy" day for the city council

By on 18/04/2013 in Blog, Deputy Leader

Cllr Ian Ward, Deputy Leader of Birmingham City Council, blogs on the ongoing development of Birmingham City Council’s smartphone app…

Cllr Ian Ward

Cllr Ian Ward

Earlier this year we conducted a soft launch for a Birmingham City Council Smartphone app as part of our effort to make services as modern, efficient and accessible as possible.

The case for doing this was compelling. A wide range of organisations have already done this, and it is clear why - the benefits for citizens, visitors and the council itself are huge.

For citizens and visitors, the initial version of the app offered access to council news, information on services and a simple way to raise issues on things such as potholes, refuse collections and street lighting.

And one of the many benefits for the council is that the app directly links to the IT systems used by our departments, meaning that when someone raises a query it doesn't have to pass through our contact centre before reaching the relevant staff.

It goes directly to them, speeding up the time of response, and quality of service offered to the customer.

Having gained feedback from the soft launch back in January, we have refined the app and are now, in phase two, able to proudly offer access to even more services.

From today (April 18), users of the app will be able to raise more issues, notably including pest control and tree pruning, and we are actively considering how we can add even more functionality to the app in the future.

Technology doesn't stand still, so we want to ensure the app continues to be as relevant as possible as we strive to offer the best services possible to citizens.

Therefore, I'd welcome feedback on it from you. What do you like? What would you want to see in future updates. Please let me know your thoughts by using the app, and offering comments in the box beneath the blog.

HOW TO USE THE APP

Non Apple Smartphone users simply need to visit http://www.birmingham.gov.uk/app on their device and follow the link to the web app.

Alternatively, type the following into your smartphone's browser (not the search box): https://m.online.birmingham.gov.uk/app

For a dedicated iPhone-friendly app, Apple iPhone users should download the app from the App Store by searching for “Birmingham City Council”.

The phase two web app is live from today (April 18). The Apple app equivalent is due to be available within the App Store within the next ten working days. Users can continue using the first version until this is available.

Tags: , , ,

Subscribe

If you enjoyed this article, subscribe now to receive more just like it.

Top