Better information boosts adult social care

By on 13/08/2010 in News

The handling of adult social care cases at Birmingham City Council is being brought into the 21st Century thanks to the introduction of a new electronic records system called eRecords.

eRecords provides a central store where all paper documents can be scanned-in and held electronically.  By storing documents electronically in eRecords, information can be easily found, shared and reviewed at the click of a mouse, enabling staff to spend more of their time working with clients, not searching through piles of paperwork.

Security is a key feature of eRecords and staff can only view sensitive information if they have the necessary clearance.

The new system is currently being used by 550 staff and 2,552 new case files have been added to the central system at the rate of approximately 500 per week as the council moves away from storing everything in paper format, or in separate databases.

The initiative to consolidate information electronically is part of the Excellence in Information Management (EIM) Business Transformation programme, and could eventually be rolled out for use by over 3,000 staff across the Adults and Communities Directorate.

Cllr Sue Anderson, Cabinet Member for Adults and Communities at Birmingham City Council, said: “Our number one priority is always the care and well-being of our service users, which means the management of case information needs to be as good as it possibly can be.

“The roll-out of the eRecords system is a significant step forward as we are equipping our employees with the tools they need to manage their caseloads as effectively and efficiently as possible.”

In 2005/06 the number of new adult social care case referrals (cases opened) in Birmingham was 470, which almost quadrupled to 1,830 by 2008/09 - illustrating a clear need for the council to have easy access to clear and coherent information.

Dr Mirza Ahmad, Corporate Sponsor of the EIM programme, said: “The Excellence in Information Management Programme continues to make council-wide impact and is transforming the way the council creates, manages and uses its information.

“eRecords is creating the capability to make better council decisions, deliver better front line services and improve partnership working to enhance the lives of Birmingham citizens.”


Notes to editors

1. Business Transformation is Birmingham City Council's ambitious nine-strand programme which aims to modernise and enhance services delivered across the whole authority to citizens. It is projected that the programme will realise benefits of around £1billion over the ten years to 2016.
2. Service Birmingham is a strategic partnership between Birmingham City Council and Capita which will support a transformation in the way the council works; improving services and contributing to its efficiency agenda. This strategic partnership forms part of the council’s objective to find better and more innovative ways of delivering services for the benefit of employees and citizens. The principle of this joint venture focuses on the provision of cost effective, sector leading, ICT services and in supporting the council in achieving its business transformation objectives.
3. Excellence in Information Management is one of nine programmes which make up Birmingham City Council's ambitious Business Transformation programme. EIM aims to improving the way that the council creates, manages and uses its wealth of information. It will remove inefficiencies and improve service delivery.

For further information contact Kris Kowalewski on 0121 303 3621

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