A clear set of service standards that are meaningful for the citizens of Birmingham are set for formal approval by Birmingham City Council’s Cabinet on March 16.
The Birmingham Promise has an emphasis on public facing services, those being described as “the things that matter to people”.
To ensure the promise is as valuable as possible, it will be made subject to external assessment to ensure it is clear and easy to understand. And to guarantee its ongoing relevance, consultation will be carried out with the public on an annual basis to obtain feedback on its worth.
Benefits, waste and recycling, housing repairs, parks, highways, school admissions and the blue badge service are all covered by the first version of the Birmingham Promise.
Cllr Ian Ward, Deputy Leader of Birmingham City Council, said: “We deliver a wide range of services to citizens in Birmingham and improving their experience when accessing them is important.
“It’s not just about how quickly we answer a phone or how we talk to our customers. It is about how soon we actually resolve an enquiry or request.
“Advances in technology and the unprecedented central government budget cuts for the council mean the way we deliver services may change, but our commitment to perform as well as possible and meet a clear set of service delivery standards will drive what we do in future.”
The exact details of the Birmingham Promise, set for approval by Cabinet, can be found here.
For more media information please contact Kris Kowalewski on 0121 303 3621