Response to Audit Commission’s Landlord Services Inspection (August 4):
Elaine Elkington, Strategic Director for Homes and Neighbourhoods, said: “The Council asked for a review of the Audit Commission's intended published results last year as it did not, and still does not reflect the experience our customers, contractor partners and stakeholders tell us about our service.
“Whilst disappointed, the results are in line with 70% of other published scores for councils who have retained their housing stock. Since 2002/03, only two relatively small local authority landlords have achieved a higher rating than ‘one star’ for the inspection of their entire landlord service.
“That said, the Audit Commission's recommendations have been useful pointers for service improvement in partnership with our tenants. Most have been implemented, where realistic and achievable in the constrained financial climate. We are pleased that our strategic focus on access and customer care has been accepted, and we remain committed to achieving excellence for our tenants and leaseholders.”
For more information contact Karen Blanchette: 0121 303 6969.