Hotline set up by councillor to help resolve your water complaints

By on 18/07/2012 in News

A new service for Birmingham residents will mean unresolved longstanding issues with your water company can be taken-up on your behalf by local councillors.

Birmingham City Council and Severn Trent Water have been working together in order to improve the service they offer to people in Birmingham.

Local Cllr, Majid Mahmood, has initiated the creation of a hotline for elected members so they can work on behalf of their constituents bypassing the traditional customer service route.

The hotline will go straight through to a dedicated team at Severn Trent Water who will work with councillors to help resolve lengthy or emergency issues.

The councillor's call will go straight through to a dedicated team at Severn Trent Water who will work with councillors to help resolve lengthy or emergency issues to get them resolved quickly.

Cllr Majid Mahmood, Scrutiny Chairman, said: “I am delighted that this hotline has been set up.  People who have unresolved issues with Severn Trent can contact me or any of their local councillors and we will take-up their complaint to help get it resolved.

“This is a marked step for councillors actively working directly for the people of Birmingham.  Full credit for this success must be given to members of the scrutiny committee, Severn Trent and city council officers.”

Steve Witter, General Manager at Severn Trent, said: “We welcome the opportunity to work more closely with Birmingham City Council – the new initiative is an excellent start to building a fantastic long – term relationship which will benefit our Birmingham based customers.”

Councillors and specific BCC staff are able to contact the dedicated Severn Trent team Monday – Friday 8am – 5pm and Saturday 8am – 1pm.

Ends

For more information contact Karen Blanchette on 0121 303 6969.

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There Are 2 Brilliant Comments

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  1. Richard Morris says:

    Some Birmingham residents get their water from South Staffs. Will that company also be involved in this scheme?

    • geoffc says:

      Richard
      Sorry for the delay in getting an answer.
      The city council’s scrutiny function will be liaising with South Staffs Water to review its working relationship, this will include the issue you have raised.

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