Mobile contract to make council savings

By on 12/03/2013 in Deputy Leader, News

Service Birmingham, the partnership between Birmingham City Council and Capita, has negotiated a new mobile phone contract with Telefonica 02, which is projected to save the Council in the region of £2m over three years.

The new arrangement is the result of a competitive tender process which was awarded on the basis of the service provider offering reduced corporate tariffs. The mobile devices are used by City Council staff as part of the effort to make services as flexible as possible, allowing more employees to work on the frontline.

Negotiating the agreement with Telefonica O2 is part of a wider 'managed service' provided by Service Birmingham, which manages all aspects of the Council's mobile communications service.

Stewart Wren, Chief Executive of Service Birmingham said: “As well as saving money, this new deal will introduce a more cost-efficient service for the future. Service Birmingham is committed to working with the council to cut costs and this initiative is a good example.”

Deputy Leader of Birmingham City Council, Cllr Ian Ward said: “One of the key recommendations from last years' Service Birmingham health check was that we should work more closely on the need to make savings because of severe government funding cuts being imposed upon local councils.

“This project is clear proof of the determination we have to achieve this aim, while protecting front-line services where we can.
“The telephony market is a highly competitive one, and this represents good value for the taxpayer, helping us realise our ambition to modernise services in the most affordable way possible.”

Service Birmingham is supporting the Council as it looks to take advantage of mobile technology to further improve efficiency.  A new mobile device management system was introduced last year so tablet devices can link securely to council networks. Tablet devices were successfully introduced by the Council's Planning Committee in November 2012.


Editors Notes

Established in 2006, Service Birmingham is a joint venture between Capita and Birmingham City Council. The company runs the council's ICT function and helps drive forward its award-winning business transformation programme. It also manages the Council's contact centre (which deals with more than two and a half millions calls a year) and runs Birmingham's revenues department (Council Tax collection)

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