Neighbourhood Offices set for makeover

By on 20/07/2009 in News

Citizens who use city council services at nine Neighbourhood Offices will soon be entering smart new sites when the venues get makeovers, if plans are approved by Cabinet Committee Property on July 24.

As well as a bright, welcoming new look there will be better facilities, including  improved customer telephones and new self-service kiosks so customers can check in on arrival without the need for lengthy queuing and staff can help visitors more effectively.

The £310,000 refurbishment plans are phase two of the Neighbourhood Office Refresh Programme – part of the council's Customer First Business Transformation workstream being delivered in partnership with Service Birmingham.

Each of the nine Neighbourhood Offices will each need to close for approximately a fortnight during August, September or October.

Those offices identified to receive a refresh include Sutton Coldfield, Perry Common, Bartley Green, Erdington, Saltley, Cotteridge, Small Heath, Handsworth and Acocks Green.

They will follow on from offices in Kings Heath, Quinton, Ladywood, Yardley Wood, Kingstanding and Bromford, improved during the summer as part of first phase of the refresh scheme.

Cllr Paul Tilsley, Deputy Leader of Birmingham City Council, said: “Through the Customer First programme we will make access to council services much easier and a more pleasant experience.

“We have a vision to provide world-class standards of customer service and revamping our Neighbourhood Offices is one of the early steps towards achieving this.

“We will of course do our very best to keep any inconvenience to customers to a minimum, and I am sure that the improvements will be welcomed as much by users of the nine offices as they were at the six that have already benefited from this scheme.”

While they are closed, customers can still use council services either by visiting their nearest Neighbourhood Office or by calling Contact Birmingham on 0121 303 1111.

Further updates will be provided on the completion of Phase 1 of the Neighbourhood Office Refresh in early August 2009.


Notes to editors

1. Business Transformation is Birmingham City Council's ambitious nine-strand programme which aims to modernise and enhance services delivered across the whole authority to citizens. It is projected that the programme will realise benefits of around £1.5billion over the ten years to 2016.

2. Service Birmingham is a strategic partnership between Birmingham City Council and Capita which will support a transformation in the way the council works; improving services and contributing to its efficiency agenda. This strategic partnership forms part of the council’s objective to find better and more innovative ways of delivering services for the benefit of employees and citizens. The principle of this joint venture focuses on the provision of cost effective, sector leading, ICT services and in supporting the council in achieving its business transformation objectives.

3. Customer First is one of nine programmes which make up Birmingham City Council's ambitious Business Transformation programme, and will help deliver a range of improvements giving residents world-class standards of customer service. As part of the wider package, Customer First will provide simpler and easier ways of accessing council services, a single '0121' telephone number to access all council services, a brand new user-friendly city council web site personalised for customers. Increased customer satisfaction is a key driver behind the programme.

For further information contact Kris Kowalewski on 0121 303 3621


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  1. elizabeth says:

    Will anti social behaviour section change in anyway within transformation