National Apprenticeship Week celebrated

By on 07/02/2012 in News

Service Birmingham is celebrating National Apprenticeship Week (February 6-10) by spotlighting the achievements of one of its crop of successful young apprentices - Alex Bradley (21).

Service Birmingham - the joint venture between the city council and Capita which provides ICT support and contact centre services - currently has 16 apprentices undertaking a three-year placement as they gain skills and experience to pursue a career in ICT or contact centre services.

Alex, employed by Service Birmingham as one of  three apprentices in its Link2ICT Division is spending his final year as an apprentice working as a school ICT technician at Anglesey Primary in Lozells, Birmingham.  Alex joined the school in 2011 and supports the current School Technician Graham Russell.

His varied role sees him supporting teachers and pupils by maintaining and upgrading computer equipment, installing software and providing technical support. Having Alex in place alongside Graham has helped the school manage its ICT service over a split site - improving the response time in dealing with any computer problems.

Praising Alex's work, Head Teacher Sue Hughes said: “We can't believe we've been so lucky to have Alex at the school. He's been quite simply superb. ICT is a priority for us here and he has brought valuable knowledge so we can improve what we offer to the pupils.  Alex has also fitted in really well and I hope he will be able to stay with us full time after his apprenticeship.”

Alex said: “I really enjoy my job. There are many challenges – whether it's being called into a classroom to fix something or upgrading a server. It's really rewarding to know that my work helps the pupils and teachers here.”

Service Birmingham Chief Executive, Stewart Wren said: “I welcome the focus on the value of apprenticeships that National Apprenticeship Week brings. Alex is a great example of the opportunities that apprenticeships can create both for the young person and for their employers. I wish Alex and all our apprentices well and I thank them for their continuing contribution to the success of Service Birmingham.”

Birmingham's Cabinet Member for Equalities and Human Resources, Cllr Alan Rudge said: “I have been very involved in Service Birmingham's Apprentice Programme and am committed to its success. It's fantastic to see the success of the scheme and the opportunities it is providing to young people.”

A hi-res picture of Alex at work is available from the birminghamnewsroom Flickr account.


Notes to editors

National Apprenticeship Week runs 6th-10th February. Further details visit

Service Birmingham currently employs apprentices in various departments across its ICT service: Applications support, Networks, Desktop refresh, infrastructure, service management and applications. It also employs two apprentices in its contact centre at Fort Dunlop learning about all aspects of customer service and contact centre management.

Service Birmingham's Link2ICT division provides ICT support and solutions to schools, libraries and other educational organisations across Birmingham as well as Adult Education establishments nationwide.

Anglesey Primary is a large, split site school with a roll of approximately 715 children; admitting pupils from the age of 3 to 11.  The school is eagerly awaiting the results of its most recent OFSTED inspection in January 2012. Its previous report praised early years provision and the school’s ‘value added’ is one of the best in Birmingham.

Capita plc is the UK's leading provider of BPO and integrated professional support service solutions.  With 45,000 people at more than 350 sites, including 64 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange , and is a constituent of the FTSE100 with revenues for 2010 of £2,744 million.  Further information on Capita plc can be found at

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