Phone scam warning issued

By on 01/06/2011 in News

Birmingham City Council has issued a warning to residents to be extra vigilant about giving personal details out on the telephone, including bank details, after a spate of reports about suspicious phone calls made to homes within the city this afternoon (Wednesday 1st June).

 In each reported incident callers have claimed to be ringing from either a bank or the council, and have asked residents to confirm their bank and personal details in order that 'overpayed' bank/council charges can be repaid.

 Neil Eustace, Chair of the Public Protection Committee, said: “We urge members of the public to never, in any circumstances, give out personal or banking details to anyone making an unsolicited call or visit to their home.

 “If you do receive any such calls it is always advisable to triple check the identity of the caller before you engage in any conversation with them, by for example arranging to call them back, then looking up the official number for your bank or council first.”

 One lady who contacted the Council this afternoon said: “” I received a call from a lady claiming to be from the treasury department in London informing me I had been selected to have a council tax refund of £7000 due to paying my council tax on time.  She asked to confirm my details, which she claimed she had on file already, and my  date of birth.

 The resident refused to give these details and instead contacted Birmingham Trading Standards, who have received several similar calls over the past 24 hours.

 The City Council will always write to customers regarding any financial matters/or monies owed by either party in the first instance, and will never make unsolicited calls asking for personal details to be confirmed.


For more information please contact Simon Houltby on 0121 303 3503

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