Public services set to come under one roof

By on 26/04/2010 in News

Plans to create a new building in Sparkbrook, where residents will be able to access a whole range of public services including council advice and health care, have taken a step closer to realisation.

The shared services hub was to given the final seal of approval when the revised full business case was considered at Cabinet Committee (Property) on Thursday (April 22).

The plans will now go before the Heart of Birmingham Teaching Primary Care Trust (HOBtPCT) for their final approval before work begins in July 2010.

If given the final thumbs up a joint Shared Services Hub (SSH) and PCT Health Centre will open in early 2012. Residents in the area will be able to access a whole range of public services including:

• A new Customer Service Centre where people can access a range of council help and advice.
• A community library with integrated IT based health exchange.
• A range of health facilities including GPs, dental service, health visitors, midwife, school nurse and a pharmacy.
• A community function with meeting and training rooms.
• Serviced office space for local start up businesses.

The project is being developed in partnership with HOBtPCT on former Church land off Farm Road and fronting Dolobran Road and Grantham Road.

It will replace the existing Family Centre on Farm Road and neighbourhood offices at Sparkbrook (Greencoat House), Sparkhill (leaving an appointments only service in place) and Edgbaston.

Councillor Neville Summerfield, Cabinet Member for Regeneration, said: “This project represents an extremely important regeneration initiative for the Sparkbrook area and it is set to be a shining example of how services can be further improved when partners join forces and work together.”

The proposed improvements to customer services form part of Birmingham City Council's business transformation programme, currently being delivered in partnership with Service Birmingham.

The project will see two business transformation programmes work together; Customer First, to improve customer services for citizens, and Working for the Future's cross-portfolio project which aims to improve customer services by providing highly accessible, community-based properties which offer a range of services from different organisations in one place.


Notes to editors

1. Business Transformation is Birmingham City Council's ambitious nine-strand programme which aims to modernise and enhance services delivered across the whole authority to citizens. It is projected that the programme will realise benefits of around £1billion over the ten years to 2016.

2. Service Birmingham is a strategic partnership between Birmingham City Council and Capita which will support a transformation in the way the council works; improving services and contributing to its efficiency agenda. This strategic partnership forms part of the council’s objective to find better and more innovative ways of delivering services for the benefit of employees and citizens. The principle of this joint venture focuses on the provision of cost effective, sector leading, ICT services and in supporting the council in achieving its business transformation objectives.

3. Working for the Future, an essential part of the council's wider Business Transformation programme, will consolidate the operational office portfolio and will be a catalyst for increasing workforce agility across the council contributing to the delivery of four key outcomes: better customer service, improved workplaces and work styles, greater sustainability and lower property operating costs. The cross-portfolio element of the project aims to improve customer services delivery with a portfolio of highly accessible, community based, multi functional properties supporting a joined up approach to the delivery of services by the city council and its strategic partners.

4. Customer First is one of nine programmes which make up Birmingham City Council's ambitious Business Transformation programme, and will help deliver a range of improvements giving residents world-class standards of customer service. As part of the wider package, Customer First will provide simpler and easier ways of accessing council services, a single '0121' telephone number to access all council services, and a brand new user-friendly city council web site personalised for customers. First-time resolution for 80 per cent of enquiries and an increase in customer satisfaction from 59 to 85 per cent are key drivers behind the programme.

For further information contact Kris Kowalewski on 0121 303 3621

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