Putting customers first

By on 10/06/2009 in News, Video News

Glyn Evans, Birmingham City Council’s Corporate Director of Business Change, has spoken about the vision behind the Customer First Business Transformation programme.

As one of nine workstreams which make up the council’s ambitious Business Transformation programme, Customer First will help deliver a range of improvements giving residents world-class standards of customer service.

As part of the wider package, Customer First will provide simpler and easier ways of accessing council services, a single ‘0121’ telephone number to access all council services, a brand new user-friendly city council web site personalised for customers.

Increased customer satisfaction is a key driver behind the workstream.


Click here for more information about Customer First.

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