Council scoops national customer satisfaction award

By on 25/02/2014 in Cllr Ali, News

Last night Birmingham City Council was awarded the Customer Satisfaction Award for Local Authority Searches at the 2014 Land Data Local Land Charges Awards for Excellence. The council's local land charges team were highly commended for the same award category in the 2013 Awards.

The national awards, now in the 7th year, celebrate the work and achievements of local authority local land charges departments which carry out the land and property searches required for conveyancing transactions in England and Wales. The winners were announced last night during a ceremony hosted by actor and presenter Shaun Williamson in Bristol.

Nominations for this award were made by solicitors and licensed conveyancers, who voted for the local authority that they felt provided excellent customer service in terms of quality, reliability and value for money.

Birmingham City Council's cabinet member for Development, Jobs and Skills, Cllr Tahir Ali, said: “I am extremely proud that Birmingham's local land charges team has been recognised for excellent customer service with this prestigious national award. Against a backdrop of cuts in public spending we know that our staff are under increased pressure but continue to deliver a quality service to our customers and it is wonderful that our customers can see this and have voted for us too. I would like to pass on my sincere congratulations to the team for a well-deserved award. Well done!”

Solicitors in Birmingham praised the local land charges team for their 'efficiency, speed and accuracy' referring to the team as one that 'goes that extra mile to help and really listen to what we want.'

John Pickford, Searches Manager at Thames water Property Searches, who sponsored the award said: “We are proud to be continuing our support for this award, offering customers an excellent customer experience is critical during this time of change. Sincere congratulations go to Birmingham City for maintaining the highest levels of standards in customer service.”

The Local Land Charges Awards for Excellence are sponsored by Thames Water Property Searches, NLIS, the Local Land Charges Institute (LLCI), SearchFlow and TM Group (UK).

- Ends -

For more photographs of the Awards evening please contact: Fiona Barron tel: 07770 855337

For further information please contact:

Fiona Barron /Natasha Campbell at Land Data

T: 07770 855 337 / 020 7251 8385

E: /

Notes to Editors

Land Data regulates the National Land Information Service (NLIS) under an agreement made in 1999 with local government to fulfil objective 43 of the Modernising Government Action Plan and carries the sole mandate for NLIS commercialisation. IDeA established Land Data to serve the interests of the general public by making authoritative property search information accessible to all, whilst at the same time improving the home buying and selling process. Land Data fulfils this remit by promoting official electronically sourced land and property searches via NLIS, throughout England and Wales. The NLIS Hub is connected to all local authorities in England and Wales, Land Registry, the Coal Authority and other sources of land and property data, the information is distributed by NLIS Channels to solicitors and licensed conveyancers. Since it began operation in 2001, over 21 million searches have been processed by the NLIS Hub.

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