Cllr Lisa Trickett, Cabinet Member for Sustainability at Birmingham City Council, blogs on the launch of a new refuse collection service “dashboard” for the city. We will update the dashboard regularly, as explained by Cllr Trickett below:
Refuse collection is the only truly universal service we offer to citizens in Birmingham. Every week our crews go up and down every residential street in the city, emptying bins and collecting sacks and recycling.
This means we know it is something we have get right, as any problems with service delivery are a complete failure for the household or households affected.
We acknowledge there have been particularly bad teething troubles in north Birmingham with the third of four wheelie bin roll-outs – but we have a strategy in place to address the issues causing those problems.
As part of our efforts to drive improvement, we feel it is crucial that we are open and transparent about the way the service is operating.
That is why I am pleased to be able to present what will be the first in a series of monthly “dashboards”, which we will be circulating via social media to give citizens information on how we are doing when it comes to refuse collection.
The council has a whole host of facts and figures at its fingertips, and we’ll be looking to present ones of interest through this process.
I think we have to offer credit where credit is due on this. I’ve seen similar things produced by rail operators at train stations and they have been informative.
Hopefully our new waste collection “dashboard” is just as useful – do let me know your thoughts as we look to develop this idea further.
Feel free to drop me a line at firstname.lastname@example.org and we’ll see what we can do.